Prepare problems importing mail

If you're having issues downloading email from your sometime account into Gmail or if emails are missing or deleted after your import, follow the tips below.

If yous only desire new mail service, set up automated forwarding instead.

Quick fixes to endeavour kickoff

If you're having issues importing your mail, attempt each of the steps below. Later on yous attempt each i, check to see if the problem is fixed.

  • Check that you entered the right password.
  • Brand sure the business relationship you're trying to import from nevertheless works.
  • Delete and so add back the email address yous're importing from. Here's how:
  1. On your computer, open up Gmail.
  2. In the pinnacle right, click SettingsSettings and then  See all settings.
  3. Click the Accounts and Import or Accounts tab.
  4. In the "Check post from other accounts" section, delete the email accost you're importing from, then add information technology back.

If the above steps didn't work, bank check for bug with the program Gmail uses to get mail from other accounts.

Set up problems connecting to another account

Choose the type of business relationship you're having problems importing from:

A dissimilar email provider

If you're having problems importing electronic mail from another email account, like Outlook or Yahoo, cheque your other email account'due south settings. Brand sure:

  • The name of the other email'southward POP server is the same as the one you entered in Gmail
  • The other email programme allows leaving messages on the server
  • The port is either 110 or 995

If filling in the right info doesn't work or if your other provider doesn't provide POP admission, contact the provider.

A different Gmail address

If you lot're having issues importing your post from another Gmail address, including one yous got through work, school, or some other system, try these steps.

Change your access settings

If y'all end Gmail from blocking sure apps and accounts, your import might outset working. In the account you're importing from, effort assuasive admission to your account.

Check your Popular settings

Step 1: In the account y'all want to import from, check that y'all've set up POP.

  1. On your computer, open your email account.
  2. In the elevation correct, click SettingsSettings and then Meet all settings .
  3. Open up the "Forwarding and POP/IMAP" tab.
  4. In the "POP Download" section, check that information technology says "POP is enabled."

Step 2: In the account you lot want to import to, cheque your import settings.

  1. On your computer, open Gmail.
  2. In the top right, click SettingsSettings and then See all settings .
  3. Open the "Accounts and Import" tab.
  4. In the "Bank check mail from other accounts" section, select the business relationship you lot're trying to import from.
  5. Make sure you're using the following settings:
    • Username: Your full e-mail address (for instance, yourname@yourdomain.com)
    • Password: Your Gmail password
    • Pop Server: pop.gmail.com
    • Port: 995
    • Leave a copy of retrieved message on the server: Unchecked
    • Always use a secure connection (SSL) when retrieving mail: Checked
  6. If you aren't getting emails after 2 hours, check for other issues.

Other bug getting electronic mail

If you take one of the following problems, try once again afterward or go far impact with your other email provider:

  • Connection timed out
  • Connection reset
  • Emails get in more once
  • Emails arrive in the wrong club
  • Yet getting new emails after y'all stopped an import

For the problems below, follow the steps. If the steps don't work, try again later or contact your other email provider.

Read error

Delete or movement the oldest e-mail that wasn't imported.

Empty line

Await for an e-mail that has a single period on a line past itself. Delete this email.

Besides many letters on the other server

Your other business relationship has more emails than Gmail is able to import. You lot can:

  • Delete emails from your other inbox
  • Motion some emails from your inbox into folders

Some emails don't get in

Try searching for your postal service:

  1. On your computer, open Gmail.
  2. In the search bar at the top, enter "in:anywhere" and then your search terms.
  3. Press Return or Enter.

Y'all tin can also cheque folders in your other e-mail account for mail that didn't import.

Tin't observe emails after import

If some of your emails are missing after you lot imported them, follow the steps below. Afterward y'all try each step, check to see if the problem is stock-still.

Step 2: Check the size of your email

Gmail can't import emails that are 150 MB or bigger, including any attachments.

Here'south how to search Gmail for emails by size:

  1. Open Gmail.
  2. In the search box:
    • To search for emails by size, enter size: followed past the size in bytes. For case: size:meg
    • To search for emails bigger than a certain size, enter larger: followed by the size in bytes. For instance: larger:10M
    • To search for emails smaller than a sure size, enter smaller: followed past the size in bytes. For example: smaller:10M

To check the size of an e-mail from a unlike provider, like Outlook or Yahoo, refer to the other provider's customer back up.

Nonetheless having problems

If you nonetheless have problems, check your account settings, contact your third-party e-mail provider, or post a question in the Gmail Help Forum.

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